Set up a dedicated email address for your shop correspondence to keep your personal emails separate.If you do ask for feedback, be friendly and polite.Ĩ Ways to Improve Your Communication With Customers Remember that leaving feedback on Etsy for a transaction is optional. To demand feedback. Take care when asking for feedback.Be careful to strike a balance when sending messages. Too much. Sending too many Convos, emails, promotions or reminders might be perceived as a nuisance to your buyer.Remember: Your goal is to come up with a solution that works for both of you. Instead, take a deep breath and step away from the computer, and come back to the message with a fresh perspective. The other person will likely pick up on your tone, which usually exacerbates the problem. When you are angry. When writing in anger or frustration, it is difficult to remain objective or create a solution to the problem.Just remember to keep it quick, simple, and free of any promotional speak (spam). It is also good to send a friendly thank you after you receive feedback. To solicit feedback and respond after feedback is received. Let your buyers know how much you appreciate their purchases and leave nice feedback.If you are going to miss the deadline, be sure to communicate this to your buyer as soon as possible. To estimate a date for a custom item. If you know the order is going to take several weeks, let your buyer know up front and keep them posted throughout the order process to assure them that things are running smoothly.When buyer's Paypal and Etsy address differ. A message to clarify which address they would like the item shipped to can prevent potential issues later on.Always acknowledge their questions and try your best to provide them with specific answers and potential solutions. To answer Convos in a timely manner. Simply answering your Convos may not only help you make sales, but it will reassure your shoppers and buyers that you are around and focused on their business.This can prevent future issues or confusion. You can suggest that they Convo or email you if there are any problems. After item ships. Take the extra step to let your customer know you have shipped their item, the method of shipping you used (and a tracking number if you have one).To thank the customer for their purchase. It is also a good idea to provide them with an estimated ship date and an invitation to contact you with any questions via convo or email.Keep it genuine and unique to you? Yes! Never thought about spellchecking? Nooooo! While your personal communication style as a seller helps make your shop on Etsy unique, we want to start a discussion amongst sellers about those just plain good sense tips that can translate across different writing styles. In this article, we will outline good times to communicate, tips and tricks for communication, interactions from an international perspective, and words of advice from experienced and successful sellers. Despite never meeting our buyers face to face, there are many opportunities to communicate effectively. Communication is one of the most important skills necessary to running a successful online shop.
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